Last updated: November 19, 2021

General Terms

Rules of Conduct

Product-Specific Terms

Go to Privacy Policy

Go to Website Accessibility Statement

General Terms

1. Introduction

The Radial Group LLC (“Radial”, “we”, “our”) provides health, wellness, healthcare and medical businesses, organizations and professionals (“Customers”, “you”) with free and/or paid access via this website, social media and other methods to marketing education content, programs and services which may include, without limitation, course registration, live or on-demand streaming media, downloadable audio and video courses, online seminars or webinars, blog posts and/or transcripts, discussion forums, message boards, online chats, marketing tools, marketing implementation services and research presentations (“Products”).

These Terms of Use including the Product-Specific Terms, the Rules of Conduct and our Privacy Policy (collectively, “Agreement”) apply to all of your activities related to your use and/or purchase of Products.

Such use or purchase represents your acknowledgement that you have read and accept these Terms.

You warrant that you are 18 years of age or older, reside in the United States or its territories or possessions, are able to form a binding contract with Radial, and fully understand all of the Terms herein. Minors are not eligible to use our Products and should not submit personal information to us. If you don't meet these requirements, you may not use and/or purchase our Products or accept this Agreement.

We reserve the right to change this Agreement at any time, effective on a going-forward basis from the “Last Updated” date at the top of this page. Your continued use of our Products constitutes your acceptance of these changes. If you do not agree with the updated Terms, you should no longer use and/or purchase our Products.

2. Products

We attempt to ensure that information and content related to our Products and provided by our Products is complete, accurate, and current. Due to the nature and sources of the Products we provide, such information and content may be inaccurate, incomplete, or out of date. We therefore make no representation as to the completeness, accuracy or currency of such information and content, including all Product descriptions, images, references, features, content and specifications wherever described or depicted. Such information on this website, in email, or elsewhere is subject to change at any time without notice.

If you observe an error or mistake related to the Products we provide to you, it is your responsibility to promptly notify us.

We may at any time and without prior notice limit availability of or discontinue any Product offered for use or purchase; offer promotional or purchase opportunities to some or all Customers; discontinue or impose conditions on the honoring of any promotion or purchase opportunity; modify or discontinue Products offered for use or purchase; add, alter or remove Product features; or increase, modify or waive Product pricing.

You agree that Radial shall not be liable to you or to any third party for any modification, suspension or discontinuance of Products, in whole or in part.

Product screen resolution, streaming speed and download speed may be affected by various factors such as your location, the content itself and the speed of your Internet connection. You acknowledge that Radial makes no representation or warranty regarding access to Product content.

You also agree that you are responsible for acquiring and paying for the telecommunications, broadband, and computer hardware, equipment and services needed to access our Products.

3. Account Access

When you use or purchase our Products, you may be asked to create a new account or given the option of logging in with an existing third-party account (e.g., Facebook, Google or other providers) (“Single Sign-On”).

If you choose to create an account, you agree that the information you provide is correct and current.

Account access is password-protected. We are not responsible for any loss or damage that results from a compromised password.

You must treat your account username, password and any other personal information contained within your account as confidential, for your personal, individual use only. You may not share it with anyone else. You agree to notify us as soon as you become aware of unauthorized access or use of your login information. We may disable your account if in our opinion it is being used in a way that violates this Agreement.

You agree that you are responsible for all activities that occur within your account and that you will not hold Radial liable should the account or its data be compromised by an unauthorized user.

We may terminate your Account for any conduct that we consider in our sole discretion to be inappropriate, or for your breach of this Agreement, including the Rules of Conduct. If your Account is terminated in such circumstances, you may not attempt to regain access by any method, including creation of a new username, without our express written permission.

You assume all risk associated with your use of Single Sign-On. Radial has no control over the operations and security practices of Facebook, Google or other providers and in no way is responsible for any loss or damages you may incur as a result of your use of Single Sign-On.

4. Purchases & Payments

Right to Refuse Service

Radial reserves the right without prior notice and at our discretion to refuse the use of and/or  purchase of our Products by any Customer.

Payment

Purchases require a credit, charge or debit card number from a card issuer that we accept.

You authorize us, our payment processor, and any other companies that act as our billing agent to charge your specified payment method as described in the Terms for your purchase without requiring a signed receipt. We reserve the right to correct any errors or mistakes in billing even if payment has already been requested or received.

Some Products offer a payment plan which splits the total price into multiple payments. This Agreement requires you to pay all amounts as shown in the payment schedule. Your credit card must be valid and have sufficient funds available for all payments. Radial may withhold or terminate implementation of your purchase if you fail to make the agreed-upon payments. You may not cancel your purchase and receive a refund of your prior payments. We reserve the right to pursue collection of delinquent amounts including reports to credit or collection agencies.

Terminating as provided in this Agreement will not relieve you of the obligation to pay remaining installments. Upon termination of this Agreement, we will charge you for any unpaid installments as described in this Section.

You are responsible for updating your payment methods and agree to provide updated payment information upon request and at any time your previously-provided information is no longer valid. You agree that Radial has no liability whatsoever for any insufficient funds or other charges you incur as a result of attempting to charge your payment method in accordance with this Agreement.

If a recurring subscription payment fails, you authorize us to continue at our discretion to attempt to charge your payment method until such amounts are paid in full. Your access to our Products may be suspended during this period.

You agree that Radial may suspend and/or cancel your access to Products if your credit card is declined or otherwise unable to be charged, or you initiate a chargeback or dispute with your credit card company related to your Radial purchases.

Subscription Renewal, Pause & Cancellation

Subscription-based Products renew as specified in the Product-Specific Terms section. It is your responsibility to cancel your subscription. Failure to terminate your subscription reaffirms that we are authorized to continue charging you.

You may pause or cancel online via your client dashboard at any time. You may also cancel your subscription by emailing [email protected] two business days prior to the due date of your next payment, with the name on your Radial account and the name of the product you wish to cancel.

Your pause or cancellation will be effective on the due date of your next payment.

No refunds for partial months will be made.

You acknowledge that subscription cancellation does not automatically terminate your ongoing use of certain third-party platforms. For example, cancellation of a Radial subscription which provided ongoing Google Ads optimization would not result in the pausing of your enabled Google Ads campaigns. You are responsible for pausing such campaigns unless otherwise agreed in writing.

Taxes

Prices do not include taxes. Invoices will separately identify all federal, state or local taxes we’re required to collect, including sales, use, levy or other transaction taxes. You are responsible for paying any tax-related late payment or non-payment interest or penalties whether or not we notify you that taxes are due.

Billing Errors

If you observe an error in your account, it is your responsibility to notify us.

5. Responsibility for Business Results

You acknowledge that you are responsible for your own achievements and success. We do not promise that you will achieve specific goals or that our Products will lead to specific outcomes, regardless of any perceived representation to the contrary.

Further, you acknowledge that the Internet is unpredictable in nature, neither owned nor controlled by a single entity, and affected by the actions of search engines and numerous other third parties, variable audience response and other factors. Radial in no way represents that any result or response will or will not occur as a result of your use or purchase of our Products, including changes in clicks, leads, revenues, sales, reviews or ratings, search engine placement or other metrics.

6. Use of Third-Party Products & Services

You understand that Radial’s Products may link to or otherwise make use of certain third-party products, services, content or platforms. References to third-party products or services do not represent endorsement by Radial.

You acknowledge that Radial has no control or influence over any third party, including but not limited to Google, Microsoft, Facebook, Instagram, Twitter or any other third-party marketing, advertising, content, payment processing, learning management, content management or technology platform. Google and other third parties may have their own terms, conditions, privacy, payment practices and other policies and you are responsible for complying with those terms.

Your use of third-party resources is entirely at your own risk. You are solely responsible for any liability related to your use of third-party platforms including their collection and use of personal information, required consents for cookie use, and content that your site visitors may link to directly or via third-party platforms.

You acknowledge that due to the nature of the Internet, information regarding your business that has been posted to third-party platforms such as Google Business Profile (formerly known as "Google My Business") may or may not continue to be available and may be removed by such third parties at any time without notice.

7. Responsibility for Compliance

You warrant that your products and services are lawful and not the subject of ongoing investigation by any local, state or federal regulatory or quasi-regulatory authorities. We may without liability actively cooperate with and furnish information to any law enforcement agency upon receipt of a warrant or subpoena.

You acknowledge that you are responsible for ensuring that your programs, products, services and all other aspects of your business comply with applicable federal, state or other regulatory, licensing or administrative or statutory requirements.

Protected Health Information

Certain licensed health providers and other businesses or individuals must comply with privacy requirements regarding the protected health information of patients as mandated by the Health Insurance Portability & Accountability Act (“HIPAA”). Radial is not considered a Business Associate within the meaning of HIPAA. You may not use or purchase our Products if they would require you to disclose HIPAA-protected patient health information to Radial.

8. Customer-Provided Intellectual Property

Delivery of certain Products requires access to Customer’s 1) intellectual property such as trademarks, service marks, artwork and logos and/or 2) other proprietary written, graphic or other content you have created such as program or service descriptions (“Property”), as required for Radial to provide the Product.

You warrant that such Property is complete and accurate and complies with applicable law; does not infringe on any third-party’s copyright, patent, trademark, trade secret, moral right or other proprietary right or right of publicity or privacy; does not violate any law, statute, ordinance or regulation including laws and regulations governing privacy, false advertising, defamation, libel, pornography, obscenity and malware or other harmful programming; and that you hold proper title to it and are entitled to grant us a royalty-free worldwide non-exclusive right and license to use and transmit to the public all Property for as long as Radial provides Products to you which require its use.

You are liable for all claims and damages related to your Property and agree to indemnify Radial fully against claims or damages in any way connected to a breach of the representations and warranties in this Agreement.

9. Forum Submissions

Radial may make community discussion features including private or public message boards, forums, chats, direct messaging or commenting (“Forums”) available to Customers as part of our Products. We may disclose posts or other contributions to these platforms (“Submissions”) and their authors to anyone for any reason or purpose.

You are responsible for any content (“Submissions”) you make available through these features, including its legality, reliability, appropriateness and originality. Your participation in these Forums is governed by Exhibit B, “Rules of Conduct.”

We may or may not monitor or alter Submissions before or after they appear in Forums. If we are put on notice that your Submission or behavior violates the law or the rights of others, violates our Rules of Conduct, or if we believe your content or behavior is unlawful, inappropriate, or objectionable, we may remove your content without notice.

Information contained in Forums may be provided by third-party visitors and/or Radial staff.

The opinions expressed in the Forums reflect solely the opinions of the individuals who submitted such opinions and may not reflect Radial’s opinions.

Third-party Submissions to the Forums may be inaccurate, misleading or deceptive. Radial does not endorse nor is it responsible for any opinion, advice, information or statements made in the Forums by third parties, including errors, omissions, links or images embedded in Submissions or the results obtained by relying on such Submissions.

Under no circumstances will Radial be liable for any loss or damage caused by your reliance on the information or materials contained in Submissions.

10. Customer Feedback

If you provide us with feedback, comments, ideas or suggestions (“Feedback”), you acknowledge and agree that your input is unsolicited and does not place Radial under any fiduciary or other obligation. You hereby grant Radial the perpetual, irrevocable, worldwide, sub-licenseable, transferable right to copy, display, distribute, modify, disclose and otherwise use the Feedback in any way at any time without any additional approval or compensation or attribution. You agree not to submit to us any information or ideas that you consider to be confidential or proprietary.

11. Radial-Provided Content

All content including product branding, product descriptions and other text content, page layout and design, photos, videos, graphics and other material (“Content”) created by Radial and provided in connection with Products delivered via this site or any other means is Radial’s sole property or is licensed to us for our use.

Radial grants you a non-exclusive, non-transferable, limited, revocable right to use our Products solely for your own internal business purposes, subject to this Agreement. All rights not expressly granted to you are reserved by Radial. You may not copy any ideas, features or functions presented in our Content or Products. Sharing of Products is not allowed. You may not license, sub-license, sell, resell, distribute or otherwise commercially exploit or make available to any third party any free or purchased Content or Products.

Any unauthorized use of such Content may violate local, state, or federal laws designed to protect copyrights, trademarks, and intellectual capital.

GENERAL TERMS

12. Termination

This agreement is effective until terminated. Sections 4 (“Purchases & Payments”), 12 (“Termination” and its effects), Section 13 (“Dispute Resolution”) and Section 19 (“Confidentiality”) shall survive termination of this agreement. Radial and you each have the right to terminate your account at any time for any reason, within the provisions of this Agreement. Upon termination, your right to access or use Products may be limited or cease entirely. You agree that such termination may occur without prior notice and that your username, password, and all related information and files may be immediately deactivated or deleted without notice.

You agree that Radial will not be liable to you or any third party for termination of your access to Products and shall not be required to make information related to your Product usage while a Customer available to you after termination.

Upon termination, you will be responsible for unpaid amounts as described in Section 4, “Purchases & Payments.”

13. Dispute Resolution

ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND RADIAL, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOUR USE OR PURCHASE OF OUR PRODUCTS CONSTITUTES YOUR AGREEMENT THAT YOU AND RADIAL ARE EACH WAIVING OUR RIGHT TO TRIAL BY A JURY. THROUGH YOUR USE OR PURCHASE OF OUR PRODUCTS, YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

If a dispute arises out of or relates to this Agreement, or if Radial or Customer alleges any breach or default of this Agreement, the parties shall first, in good faith, attempt to negotiate a settlement of that dispute, breach or default. If you and Radial cannot resolve disputes through negotiation, you and Radial agree to submit the dispute for non-binding mediation by a mutually agreed-upon mediator chosen from names furnished by the Association of Attorney Mediators in Collin County, Texas and using mediation rules then in effect in Collin County district courts. Each party will make a good faith effort to reach an agreement with the other party. You and Radial will share the mediator’s fee equally and are individually responsible for your own attorney’s fees and other costs. If mediation fails, Radial and you will submit the dispute for binding arbitration in Collin County, Texas with the American Arbitration Association (AAA) using the AAA’s commercial arbitration rules then in force. Arbitration proceedings shall be conducted in a manner that preserves confidentiality. The arbitrator’s decision shall follow this Agreement and shall be final and binding. The arbitrator shall have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The arbitrator will allocate arbitration costs and attorney fees. Judgment on the arbitrator’s award may be entered in any court with jurisdiction. All mediation and arbitration proceedings will be conducted in English. You and Radial may file disputes or damages eligible for justice of the peace or small claims court in Collin County and are not required to submit these disputes to mediation or arbitration.

14. Governing Law & Jurisdiction

This Agreement constitutes your entire agreement with Radial. It supersedes all prior oral or written agreement or understandings. The laws of the State of Texas, without regard to conflicts of law principles, and regardless of your location, govern all disputes relating to this Agreement.

15. Legal Actions & Notices

No action, regardless of form, arising out of this Agreement may be brought by Customer or Radial more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.

All notices related to this Agreement must be in writing and sent via either email, the U.S. Postal Service, Federal Express, or UPS.

If sent by email:

Notice may be given by Radial to Customer’s primary email address as indicated in Customer account details or by Customer to Radial at [email protected]. Notice to Customer is considered given upon electronic transmission by Radial even if the email address contained in Customer’s account details is not valid. Notice to Radial is considered given when Radial acknowledges receipt via return email, or via delivery service as described below.

If sent by the U.S. Postal Service, Federal Express, or UPS:

You must choose a delivery service option which provides a tracking number. Notices sent via postal mail or delivery service are considered given upon provision to the recipient of the name of the delivering entity, valid tracking number, and selection of a service option which allows the notice to reach the recipient’s address within 3 business days. If to Radial, notice must be sent to the mailing address shown in the Contact Us section of this Agreement. If to Customer, notice must be sent to the primary address shown in Customer’s account details.

16. Exclusive Agreement

This Agreement, including all Exhibits and Policies referenced, represent your entire agreement with us, replace other oral or written representations, and cannot be modified unless we both agree in writing.

17. Disclaimer of Warranties

RADIAL MAKES NO REPRESENTATION OR WARRANTY ABOUT ITS PRODUCTS, INCLUDING ANY REPRESENTATION THAT THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, AND PROVIDES THE PRODUCTS ON AN “AS IS” BASIS AND “AS AVAILABLE” BASIS. YOU AGREE THAT YOU MUST EVALUATE, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, ANY RELIANCE ON THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION SUCH PRODUCTS MAY INCLUDE OR REFERENCE. RADIAL  DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ACCURACY OF DATA.

18. Limited Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RADIAL WILL NOT BE LIABLE IN CONNECTION WITH THIS AGREEMENT FOR LOST PROFITS OR LOST BUSINESS OPPORTUNITIES; REPUTATION; LOSS OF DATA, ACCESS TO OR USE OF PRODUCTS, SECURITY OF INFORMATION YOU HAVE PROVIDED, OR OTHER INTANGIBLES; UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES; OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY.

THESE LIMITATIONS OF LIABILITY ARE PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND RADIAL AND SHALL APPLY TO ALL CLAIMS OF LIABILITY (E.G., WARRANTY, TORT, NEGLIGENCE, CONTRACT AND LAW) EVEN IF RADIAL HAS BEEN TOLD IN ADVANCE OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF THESE REMEDIES FAIL THEIR ESSENTIAL PURPOSE.

RADIAL WILL NOT BE LIABLE TO YOU IN CONNECTION WITH THIS AGREEMENT FOR ANY AMOUNT THAT EXCEEDS THE LESSER OF THE TOTAL CASH PAID BY YOU FOR RADIAL PRODUCTS DURING THE TERM OF THIS AGREEMENT, IF ANY, OR US $1000.

19. Confidentiality

We will use reasonable care to keep your business information confidential except as required to provide Products governed by this Agreement or otherwise provided in this Agreement. Reasonable care means at least the same degree of care that Radial uses to protect its own confidential information from unauthorized disclosure. You understand that email, fax, mail and phone communication may not be secure, may be kept by third parties, and are subject to court orders.

Confidential information is limited to information clearly marked as confidential, or disclosed orally that is treated as confidential when summarized and identified as confidential in writing delivered to us within 24 hours of oral disclosure. It does not include information that Radial knew before you disclosed it; that is or becomes public knowledge through no fault of Radial’s; that Radial obtains from other sources who owe you no duty of confidentiality; or that Radial develops independently.

Customer Location

You acknowledge that Radial serves multiple customers in multiple geographies whose trade area and business interests may overlap or conflict with yours. Radial is committed to protecting the confidentiality of each customer’s information as described in this section.

Customer Names

We reserve the right to disclose the names of our customers on this Site, in online marketing and advertising, via our social media presence, in Radial marketing materials or elsewhere. This disclosure may include your business name, trade name, trademark, service mark and/or logo, and examples of content created by Radial for you in connection with your use or purchase of one or more Products, such as creation of a Google Business Profile description or Google Ads ad copy.

Non-Disparagement

You and Radial agree not to directly or indirectly disparage, slander or defame each other on any form of social media or any other venue during or after termination of this Agreement. This provision will not prevent you or Radial from making truthful statements in connection with any legal proceedings.

20. Indemnification

Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold harmless Radial from and against all claims, losses, costs and expenses, including reasonable attorneys’ fees, arising out of any breach of any of your representations and warranties contained in this agreement, including but not limited to (a) your use of, or activities in connection with, our Products; (b) any violation or alleged violation of this Agreement by you; or (c) any claim that any of your Submissions or Property or any use or exploitation thereof caused damage to or infringed upon or violated the rights of a third party, including past, present or future infringement, misappropriation, libel, defamation, invasion of privacy or right of publicity, or violation of any right related to the foregoing.

21. Nature of Relationship

This Agreement does not create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Radial.

22. Severability

The provisions of this Agreement are severable. If any part of this Agreement is found unenforceable by a court of competent jurisdiction, all remaining provisions will remain valid and enforceable.

23. No Waiver

No delay or failure by Radial or Customer to exercise any right under this Agreement, and no partial or single exercise of that right, shall constitute a waiver of that or any other right.

24. Assignment

The Agreement is not assignable, transferable or sub-licensable by Customer or by Radial except with the other party’s express prior written consent.

25. Acts of God

Radial will be excused from performing its responsibilities under this Agreement and will not be liable for damages for any cause beyond its reasonable control, including without limitation Customer’s acts or failures to act under this Agreement; strikes or other work stoppages; accidents; acts of war or terrorism, civil or military disturbances, riots or epidemics; governmental action; nuclear or natural catastrophes, fires, floods, storms, earthquakes, extreme weather events or other acts of God; interruptions, loss or malfunctions of utilities, communications or computer services; disruption of telecommunications, transportation or other utilities; computer viruses or hacking; or unavailability of or changes in the function of any services or capabilities not supplied directly by us.

26. Attorney Fees

If you or Radial is required to engage legal counsel to enforce the terms and conditions of this Agreement against the other party, regardless of whether such action results in litigation, the prevailing party is entitled to reasonable attorney, accounting and other related fees and costs from the other party, including any fees or costs incurred at trial or in any appellate proceeding.

27. Contact Us

If you have any questions regarding this Agreement or our Privacy Policy, please contact us at [email protected].

Our mailing address is Radial Group, 3948 Legacy Dr., Ste. 150, Plano, TX 75023

28. Notice for California Residents

Under California Civil Code Section 1789.3, California users receive the following consumer rights notice: If you have a question or complaint regarding our Products, please contact us via email at [email protected] or by writing Attn: Customer Service, Radial Group, 3948 Legacy Dr., Ste. 150, Plano, TX 75023 or by calling us at (972) 851-0098. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento CA, 95834 or by telephone at (800) 952-5210.

RULES OF CONDUCT

1. Use of Our Platforms

You may not:

1. Interfere with the operation or restrict or inhibit any other person from using Radial’s Forums or Products by disrupting, overloading, hacking or defacing Radial or third-party websites, servers, networks, computer hardware or computer software (“Platforms”) used to make Forums or Products available or by violating any requirements, procedures, policies or regulations of such Platforms.
2. Frame or mirror any part of our Forums or Products
3. Systematically download or store content from our Forums or Products

2. Forum Submissions

You may not post or otherwise make available Submissions which in our exclusive judgment may be offensive, illegal, inappropriate or in any way:

1. Abuse, threaten, stalk or appear discriminatory, degrading, hateful or intimidating
2. Promote racism, bigotry, hatred of physical harm of any kind against any group or individual
3. Harass or advocate harassment of another person or group
4. Is defamatory, libelous, fraudulent or otherwise tortious
5. Infringe any intellectual property rights or any other proprietary rights of any third party
6. Exploit our Forums for any commercial purpose including offers to buy or purchase any products or services whatsoever
7. Harvest personally identifiable information or violates legal rights of others including rights of privacy or publicity
8. Impersonate any person or entity or misrepresent your affiliation with any person or entity
9. Imply that Radial endorses any of your Submissions or anything related to your business
10. Provide instructional information about illegal activities including violating someone else’s privacy or creating computer viruses
11. Promote or contain information that you know or believe to be inaccurate, false or misleading
12. Contain pornographic, obscene, indecent or sexually explicit material
13. Relate to wagering, gambling, contests, sweepstakes, pyramid schemes, chain letters, securities offerings, tobacco or cannabidiol (CBD) products, ammunition or firearms
14. Relate directly or indirectly to any other fraudulent or unlawful purpose
15. Conflicts or Is inconsistent, in our sole judgment, with the spirit of this Agreement

3. Personally Identifiable & Other Information

You should not post personally identifiable, private or other information you do not wish to make public to third parties in Forums.

You are solely responsible for any loss or damages resulting from the use or misuse (including re-publication) by any third party of personally identifiable, private or any other information you voluntarily include in your Submissions. Radial has no liability whatsoever for such loss or damages.

4. Termination of Forum Access

We may terminate your use of our Forums for any conduct that we consider in our sole discretion to be inappropriate, or for your breach of this Agreement, including these Rules of Conduct.

PRODUCT-SPECIFIC TERMS

The following Terms apply to customers who purchase one or more of these Products.

"Onboarding" refers to product-specific actions you and Radial take following your purchase.

Google Ads Launch Package

Billing frequency: single payment or multiple payments depending on your selection from available options during checkout.

This package does not include Google’s advertising charges to run your ads. As the advertiser, you are responsible for paying these costs directly to Google, including providing necessary payment details.

Implementation

Our work begins as soon as you make your purchase. The following timelines must be met unless otherwise agreed in writing. This product cannot be canceled and is not eligible for refund except as specified below:

• You must complete the onboarding process within 1 business day following Purchase.
• Your Strategy Call must occur within 5 business days following Purchase.
• We must receive any information needed to implement your Product within 5 business days following the Strategy Call.
• You must provide feedback on draft advertising content within 2 business days of your receipt of the draft content.

If onboarding or Strategy Call timelines aren’t met, at our discretion we may delay your implementation date or cancel your purchase and refund any payments we’ve received from you for this Product.

If we do not receive feedback on draft advertising content within the specified timeline, the content will be deemed “approved” and Radial will move forward with implementation.

Your Product fulfillment is complete:

• When we have created the Product deliverables described on this Product’s detailed product page on this website
• Regardless of whether you have provided the payment details to Google required for your advertising campaigns to “go live”

Copilot Coaching Pass Feature (included in Package)

Consult the "Copilot Coaching Pass" section in this Agreement for product details.

Google Ads Feature Availability

You agree that availability, characteristics and performance of specific Google Ads features may change at any time without notice, function differently for individual businesses, and that Google does not necessarily make all features available to all businesses. If your campaign includes trademarked keywords, you agree that you do so at your own risk, bear all liability and fully indemnify Radial for such use.

Your Product will include selected features available to your business via the Google Business Profile/Google Ads interface at the time we complete your Product, based on our professional judgment.

You retain ownership of any Google Ads advertising we create for you as part of your Product purchase.

Radial will at its discretion modify your campaign during the 30 calendar days following implementation if in its judgment such changes may improve your Google Ads performance. Thereafter, you are responsible for all decisions regarding your Google Ads campaigns, including modifying advertising content, raising or lowering ad spend, or terminating Google Ads entirely.

Google Business Profile (Google My Business) Full Professional Optimization

Billing frequency: single payment or multiple payments depending on your selection from available options during checkout.

Implementation

Our work begins as soon as you make your purchase. The following timelines must be met unless otherwise agreed in writing. This product cannot be canceled and is not eligible for refund except as specified below:

• You must complete the onboarding process within 1 business day following Purchase.
• Your Strategy Call must occur within 5 business days following Purchase.
• We must receive any information needed to implement your Product within 5 business days following the Strategy Call.
• You must provide feedback on draft listing content within 2 business days following your receipt of the draft content.

If onboarding or Strategy Call timelines aren’t met, at our discretion we may delay your implementation date or cancel your purchase and refund any payments we’ve received from you for this Product.

If we do not receive feedback on draft listing content within this timeline, the content will be deemed “approved” and Radial will move forward with implementation.

Your Product is complete:

• When we have made modifications approved by you, or deemed approved as provided by this Agreement, to your Google Business Profile listing, to the extent made possible by Google.

Copilot Coaching Pass Feature (included in Package)

Consult the "Copilot Coaching Pass" section in this Agreement for product details.

Google Business Profile Feature Availability

You agree that availability, characteristics and performance of specific Google Business Profile features may change at any time without notice, function differently for individual businesses, and that Google does not necessarily make identical features available to all businesses.

Your optimization will include the features available to your business at the time we complete your Product.

Google Local Marketing Bundle

Billing frequency: single payment or multiple payments depending on your selection of pricing options offered during checkout.

Includes all features included in the standalone Google Ads Package and the Google Business Profile Full Professional Optimization package with the following exceptions:

• Your purchase includes a total of two phone calls: an initial kickoff call and a second call to review implementation and/or training topics.

Copilot Coaching Pass Feature (included in Package)

Consult the "Copilot Coaching Pass" section in this Agreement for product details.

Copilot Coaching Pass

Billing frequency: varies based on your selection from available options during checkout.

Implementation

Your Coaching Pass is activated upon completion of your onboarding process. The following timelines must be met unless otherwise agreed in writing. This product cannot be canceled and is not eligible for refund except as specified below:

• You must complete the onboarding process within 2 business days following Purchase.

If onboarding timelines aren’t met, at our discretion we may cancel your purchase and refund any payments we’ve received from you for this Product.

Your Product will terminate

• When the number of calendar days after purchase specified for your Coaching Pass have elapsed

Submit your questions as instructed in your Welcome email.

You'll typically receive a response within one business day.

We reserve the right to reject questions whose content or quantity in our sole judgment fall outside the scope of this Product.

You're responsible for retaining copies of discussions for your future reference. We may or may not retain copies.