The Business of Wellness Blog

Advice, research, how-to's & guides for owners & business leaders.

Practical, seasoned know-how plus fresh takes that help you grow a successful, profitable and self-sustaining health & wellness business.


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Health Clubs and Competition: Is Your Business Wal-Mart, Kroger Or Whole Foods Market?

Your small wellness business may be like our local Kroger grocer was. The produce (equipment) wasn't great, but the staff was friendly. They did OK... until Wal-Mart (low cost ...

Better-Than-Face-To-Face Customer Service

This is how online customer service SHOULD work.  Food for thought: does your customer service live up to this standard, online OR in-person? Gold's Gym, ...

Three Steps To Working Well With Problem People

This 3-step technique helps wellness leaders and managers hold team members accountable. There's the web developer who always seems to miss key requirements, the marketing manager ...